Return and Cancellation Policy for SARFAR's Books

Last updated: 2024-11-28

Thank you for shopping at SARFAR's Books. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.

1. Return Policy

To initiate a return, please contact our customer service team by doing massage in Facebook page or WhatsApp (01972359895). Our team will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.

Once we receive the returned item and verify its condition, we will process the refund or replacement accordingly. Refunds will be issued to the original payment method.

2. Eligibility for Return

We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions only:

Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team as soon as possible to receive the item. We will provide instructions on returning the product, and upon verification, a full refund or replacement will be issued.

Incorrect Items: If you receive an incorrect item, please notify us as soon as possible of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.

Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.

3. Return Process & Conditions

To qualify for a return, customers must:

1. At the time of delivery:
2. Take a photo of the parcel with clearly visible parcel memo while receiving it from the delivery agent.
3. Record an unboxing video clearly showing the product and its condition.
4. Cash Memo: Keep the original cash memo for verification.
5. Reporting: Report the issue within 24 hours via email, Facebook, or WhatsApp with the required proof (photo, video, and cash memo).

4. Verification and Resolution

Once we receive your complaint, we will verify the issue and provide further instructions. Based on the verification, we will decide whether the product is eligible for a replacement or refund.

5. Non-Acceptable Returns

Returns are not accepted for reasons like personal dislike or if the product is in perfect condition.

6. Cancellation Policy

You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately by doing massage in Facebook page or WhatsApp (01972359895). If the order has already been processed, you may need to follow our return policy upon receipt of the items.

Contact Us

If you have any questions about our Refund, Return, and Cancellation Policy, please contact us by doing massage in Facebook page or WhatsApp (01972359895) or mail at [email protected]. We are here to assist you and ensure your shopping experience with us is positive and satisfying.